Originally Posted by
Simonsays91
Have been e-mailing them 2-3 times, only got one answer that they can rebook me or give me the fare difference between F - C.
Today i was in the live chat and they told me that I have to wait a few days for the customer affairs is gonna give me other options. Well wait and see.....
For me this is my first downgrade and I would really like some tips what to do. I got a few from a guy that I know who travels with EK a lot but as for now they feel a bit lacy. I got all the rights to claim a 261/2004 with 75% but they start with this and they want to take this to the very point....
Keep all posted how it will end up. I will send a note to the Swedish ARN department in case they wont pay out the refunde...
Just stop emailing them and do nothing. You are not entitled to EU compensation until after the flight and so no reason for them to offer it now. The entitlement will only occur if you end up travelling in a class lower than that booked
If you actually end up downgraded, then after the flight write a real letter detailing the compensation required and that you require it within 7 days.
If you have it written in advance, you can post it from the airport on day of departure
If at this point the airline still refuse to pay, then will need to start proceedings.
For now, unless there is another service with the desired class you wish to rebook on, just sit back and wait