AB &EU261.....a nightmare
Hello all,
Does anyone else have experience in claiming under the EU261/2004 legislation with AB. They really do not seem to like it, do they.
After the cancellation of a domestic flight in September, they offer a "travel voucher". I have to rebook, pay and then claim the money back.
Well I don't think so, so still pursuing this case.
Since then they rebooked me on 2 occasions and re-routed me via another airport on flights to/ from Spain ex Germany, with 3 weeks notice, incurring a 4 and 7 hour delay respectively.
When I asked for EU261 compensation again I got an standardised e Mail apologising for the inconvenience and that's it.
I set them another deadline and if I still have no luck I will go down the road of legal proceedings and a formal complaint via the LBA (german equivalent to CAA/FAA).
Anyone else had problems with AB?
Many thanks for your comments in advance