I can't change it to 16 characters (letters and numbers) and have it remember it. I don't see how you are setting it to 17 characters including special characters. 12 characters, letters and numbers works for me. 16 characters does not. (And, no, I have not tried every combination of password sizes and combinations in between 12 and 16 or > 16 characters.)

I hate that part of their web site. There is no information about what they accept as a valid password on the page where you change your password and they allow you to set it to something you can't use to login, so you have to use the password reset procedure.

At least that's how it works with chrome, and when I've gone out of my way to point out other web site issues to their team, they argue about it with me. for example, try typing in Newark when you want Newark, California with chrome in one of the hotel search boxes not on the main page (ie, click hotels on one of the other pages to expose the hotel search bar on top of the page). Typing Newark followed by tab automatically fills in NJ in the state field, and changing NJ to CA in the state field erases the city name.

If you can set it to something > 12 characters, what browser are you using, and are you able to login with that password using chrome?

No idea why they won't fix this, 12 characters is a weak password and guess what? Peoples accounts are being hacked regularly.

-David