Originally Posted by
star_world
Not diverted - planned as two segments before they left. There's a huge difference; the main one from a passenger's perspective is that it allows for any changes to connections to be made before departure (including putting the passenger on a different flight ex-ARN if needed).
It was said to be diverted, even by UA's own employees and contractors.
There's no huge difference for the passengers whom I know were on that flight today.
Originally Posted by
halfpny
Also, at least one person on my flight was sent a customer appreciation email upon arrival in Newark. I have not seen one yet, but I'm not sure if traveling on my us dm number has any effect on that.
IME with this flight, those with UA FFP account numbers in their records are far more likely to get those emails than other customers; and even then, they don't get to everyone with a UA FFP account number in the record.