Originally Posted by
MSPeconomist
SPG would know the name and account number to which the transfer was requested, although AC might be able to look up any accounts associated with that email address, especially if you escalate to their fraud department or a supervisor. They should then follow up and ask AC to cancel any fraudulent award tickets before the flights are flown.
Thanks for the information MSPeconomist, I spoke to the CS agents and was told that they had formally initiated that process on Dec 5th and I should hear back something before next week.