Originally Posted by
Mr H
I have done. I have pointed to specific sections of the VA website that cover both of your complaints. This section of the website is highlighted in the booking confirmations that VA issues to their customers. If you didn't get this, then try taking it up with the third party who sold you the tickets.
The fact that you felt you needed two lengthy telephone calls to discuss luggage in which you made the telephonists look up their policies indicates that both you and VA knew there was an issue with what you were intending to do. Most of us would simply have looked at the carrier's website for information on luggage allowances.
Thank you for your interest in my telephone conversation. So that I might clarify they were held to discuss whether or not I was permitted to check luggage. It took them the better part of an hour to determine that my elite status with Delta did not qualify for any reciprocal benefits in regards to complementary check bags. As such I checked the larger of my bags at the Sydney airport hotel so that I did not have to check them on that domestic flight. So your conspiracy theory that I was attempting to scam the airline has once again been disproven sorry...