Originally Posted by
ashill
Though I (an American living in Australia) agree that the 7 kg is absurd, it is indeed common outside the US. Both Qantas and Virgin Australia have similar limits. (Qantas is 7 kg per piece, while VA is 7 kg total.) The argument is that it's a safety thing, since a heavy carry-on would hurt if it fell out of an overhead locker -- take that as you will.
At least some Qantas gate agents are quite aggressive about announcing the 7 kg carry-on limit, noting that it's much less than American airlines typically allow. VA check-in staff often weigh my carry-on at check-in and have forced me to check it when it's overweight. I presume that you checked in with a different airline (like Delta) at a different airport and were thus caught by surprise at the VA gate?
I am surprised to hear that you were nabbed on the domestic flight; VA (then DJ) haven't weighed my carry-on since 2010, so I've stopped worrying about the weight limit domestically. But the rules are quite clearly stated when you book a flight through virginaustralia.com, and they are also clearly stated on signs in the check-in area. I will note that passengers carry on significantly less luggage in Australia than in the US, probably partly due to this policy, and that means that both QF and VA can board a 737 in 15 minutes flat (whereas US airlines take about 40!). That more than makes up for the time delay in waiting for checked bags (which VA generally delivers quickly).
In the future, you do have the option to fly an American airline to Australia, though you don't have an option to avoid similar carry-on policies domestically in Australia. I don't like it either, but it is what it is. All told, both VA and QF provide a dramatically better experience on domestic flights than any US airline, I think (particularly the lounges).
I chose Virgin (over the exact same Delta routing) due to the fact that I wanted a better experience. (I had a great Virgin Atlantic experience some years ago, in coach, from MIA to LHR).
Not that Delta's 777's in BE are poor, quite the contrary (the seat in particular on DL 777 is MUCH better). However, foreign carriers seem to be much more service oriented, not to mention having better food. The service (aside from the hot drink/bag Nazi episodes) was, on the long flights, quite good.
The ridiculous bag and drink policies (and quite arbitrary enforcement and notification) soured me though. And the food was mediocre, so no gains there.
I would avoid Virgin in the future for these reasons.
Further, if I wanted a Spirit style LCC with tons of nonsensical fees and ridiculous policies, I would have booked a LCC. There seem to be plenty of them in Australia.
As an advertised partner of DL, I assumed I'd get basically the same perks as what I'm accustomed to on DL. While certainly far from perfect, you do miss what you don't get.