Originally Posted by
hillrider
I doubt that the non-EXP line "takes 2 mins". OP is oneworld emerald through BA, and oneworld does not provide reciprocal elite line privileges, so he's treated by AA call centers as if he isn't even a frequent flyer.
Actually, when I was BA Gold, when I'd call AA and give my reservation number that already had my BA number in it, I was always auto-routed to the EXP line. YMMV.