Originally Posted by
javacodeguy
What's the point of having an amenity list if no one reads it?
I admit that I should probably e-mail each hotel before we arrive since I feel this is an important benefit to me. However, I do feel that goes completely against the spirit of this benefit. It's supposed to make us feel comfortable and at home whenever we arrive. If a team doesn't have 30 seconds to read my profile and I have to remind them, I don't feel very welcome.
I have called the FD when we get a totally wrong amenity selection and every time they've been very apologetic and quick to get us something, so I can't say anything too bad about the staff. Again, just seems to go against the nature of the benefit.
I fully agree with your attitude that you shouldn't have to write a pre-arrival e-mail to get what is on your profile. But, it seems to greatly improve the chances of getting it.
I send a pre-arrival response e-mail for every stay reinforcing my requests and amenity preferences. Before I started doing this, I had a 40% "success rate" getting my preferences. That has now increased to 85-90%. There are still execution shortfalls that seem to depend on who is handling the amenities that night.
It doesn't take a lot of time. I have a draft copy of my standard e-mail in an MS Word document. I cut & paste into an e-mail and customize where needed. Takes 2-3 minutes. Worth the time to avoid disappointment.