Originally Posted by
lin821
It's been an ongoing (minor) issue for me this year and the years before. And I am not alone:
I didn't brother taking time to report this before because:
1. Not counting scheduled maintenance, FT seems to have database error constantly all year round.
2. Those database error hiccups normally go away within minutes, with 1 or 2 clicks of browser refresh.
3. and the bolded quote above from IBobi. (Sad, isn't it? needed technical assistance the tech team doesn't know what or how to provide)
What ticked me off to report the RBP w/ database error this time was because it took me 4 attempts and still a no-go for one RBP last week.
I am no techie but there's just something very wrong with FT servers/mainframe/whatever-it-should-call all along when the site is not down but the system sends out "database error" messages during FTers normal browsing sessions for no good reasons at all.
Specifically, this is the first I'm hearing of an error when using the RBP function.
I'm not the tech team, FYI -- I'm the liaison to them, and it is ME who doesn't know what they might be able to do. But as I said, it's been reported and they're looking into it. I'll let you know what they find.