If you spend some time reading these threads you will see that Chase takes a hard line on point forfeitures, but that you can likely recover them if you begin the process of a small claims court action and serve notice on the right individuals at Chase.
http://www.flyertalk.com/forum/chase...0-000-urs.html
http://www.flyertalk.com/forum/chase...ints-help.html
http://www.flyertalk.com/forum/chase...employees.html