Originally Posted by
flytoeat
Folks, let's remember this is a business. "Blessings"? AS is not anywhere near as generous as they were two years ago, let alone prior to that. As a business plan, it's hard to fault their reversion to the mean. It's simply a strategy of sucking less than the competition. I won't start listing all of the reductions in benefits we've experienced in the past two years as there's already a thread for that.
+1
And being "reasonably satisfied" is likely to keep that reversion coming.
But OTOH I am not content when my customers are merely "reasonably satisfied", and AS management should not be either, though one gets the sense that they are less paranoid than they should be.
More than anything, AS needs to recognize that having added so many 3+ hour flights over the last few years the F product is rather weak on those longer flights. In-seat power is a good first step, but not nearly enough.