Originally Posted by
hailstorm
They put themselves in a no-win situation, as they would be attacked regardless of how they handled it.
But I would think that the "case by case" handling would leave them even more vulnerable to a lawsuit, as there is now a precedent for them honoring the deal, and there was no language on the offer page restricting the offer to those targeted.
I think it was a bit foolish for them to do this too. The offer was never a targeted offer since it was an error to begin with; hence, the no restriction clause that's associated with targeted offers.
I'm no arm-chair lawyer so I don't want to speculate, but given how regulated the credit card industry is it seems like Chase/Hyatt are in a bit of a bind.