FlyerTalk Forums - View Single Post - Is this grounds for receiving the Elite Guarantee compensation?

Nov 21, 2013 | 5:01 am

#14

Mr. Vker

Join Date: Feb 2006

Location: Cockeysville, MD

Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat

Posts: 9,502

Quote:

Originally Posted by lsugolfer

Before I begin, I'm not trying to scam the system. I've never had this issue even arise in over 150 stays.

I'll keep it short:

- Rate booked has room type listed as 1 king or 2 double
- My profile (attached to this reservation) has the King bed preference
- Check into Full Service Marriott tonight, they give me room with 2 doubles

Does this fall under the ability to request the Elite Guarantee or not?

Did you tell them they gave you room that didn't match your bedding request? I am in agreement that the reservation must indicate that the bedding type is guaranteed.