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Old Nov 20, 2013 | 6:30 pm
  #7  
ernestnywang
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Originally Posted by kesler.go
Got a call from Cathay Pacific this morning seems like there was a last minute change of KA aircraft to PVG on Friday A333 to A333 (same J layout…) but apparently I lost my seat. So they offered me 12A. When I did OLCI, it showed I'm at 11A, then I got a call now saying that 12A is occupied but I'm now on 12K…weird.
When a seat is changed through OLCI, the new seat taken becomes "blocked" in the reservation system, but it won't change the seat assignment in the PNR. CX agent, if not using the check-in system, will not see your new seat assignment. The agent then tried to find a new seat for you, and only an available seat can be selected. You therefore ended up with 2 seats under your name, one in check-in system and one in PNR. CX has never solved this problem.
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