exerda

As expected, my RPU didn't redeposit after failing to clear on Sunday. Called 1K 1Call #, went to MP Account Servicing, held until I'd heard the spiel about my balance, etc., and waited for an agent.

Got a non-ICC agent (^) who immediately understood the issue and took care of it within 2 minutes, and who was very apologetic, and said, "You are one of our most valuable customers; we're terribly sorry this happened and we really apologize," etc.

Small things, but after wading through an hour call, and a half-hour call, with ICC agents for the MP Service Center previously to get back unused certs, this was a very welcome change!