Originally Posted by
NA-Flyer
What I find it funny is that LH always attribute any negative enhancement to customers wishes, demands and suggestions as if they are liseneing to us in the first place.
I starting to think that Spohr and his team are deaf
Correct me if I'm wrong, but after having read through this thread, one can only conclude that Lufthansa is a company that despises their customers. They seem to have the mindset that "our customers are out to try and screw us". Surely it's arguable whether the typical FT:er can be seen as a good or a bad customer, but they only make up for a tiny tiny fraction of all customers.
For an airline like Ryanair, one would might expect them to treat their customers like 2nd class citizens, but for Lufthansa. It's only sad…