Originally Posted by
N1003U
LH has made it clear that their goal is to maximize revenue on TODAY's transaction (i.e., they are shifting to a transactional model).
In the future the individual customer relationship is going to be less important (not irrelevant, but certainly less important) than the ability to offer a competitive product at the point of sale, in a transparent, information-rich environment, where instant comparison of all the alternatives is possible.
In concept, it is not so stupid a strategy.
Maybe this is the only way to survive, when you're competing with LCC and funded carriers from the middle east with low-cost workforce, whereas German labour is not the cheapest...
The majority of the people travelling today do not care about lounges, IFE, seat-pitch etc. They just want to get to their destination for their holiday or whatever...
Unfortunately the result of this will affect people such as myself, that HAS to travel because of work...