Originally Posted by
KevinDTW
Yes -- when I read a negative review that mentions specific problems encountered by a guest, I want to see an individualized follow-up from management that addresses the person's situation and not just a generic "sorry we didn't meet your expectations" kind of thing. Sometimes you'll see hotels that seem to have a standard pre-programmed response to every complaint, which to me is as bad as not responding at all.
Unbelievable some of the recent candid management pushbacks from some hotels. You'd think that some of these management figures lived in the hotel as their homes.
But one thing that has resulted in TA is management looking after the customers more closely and providing better service and product at the hotel level. A renovation would make old hotel reviews old.. at least I see quite a few hotels undergoing much needed renovations to improve the customer experience.
Of course, we have to read it on TA before venturing out to the old holes.
