Something frequent renters can relate to, at one time or another...

Was standing in line at FOX in SJC yesterday, and the person in front of me was having an issue at the counter, and the Fox agent was trying to reach someone in the SFO Fox location... agent remarked, "they never pick-up, it's impossible to ever reach anyone at the SFO location..."

So I happen to be returning a car at the FOX location in SFO today, and have to head to the counter as for some unknown reason, they have someone else's name on my reservation # and can't check me in. The agent at the counter in SFO tries to call the SJC location to straighten it out, and guess what? He remarks, "I can never get through to that location". He never did reach them. He said he'd get back to me, via email.

Guess their training failed to include picking up a phone.