Originally Posted by
FlyDeltaJets87
I wonder if the gratuity is automatically added to protect the servers from losing out on a tips since it's in the international concourse and with passengers transiting from countries where tipping may not be the custom and where the passengers eating there may not understand the American tipping system. Not saying whether such a view point from the restaurant would be right or wrong (and I don't know if any other sit-down restaurants in the international concourses do this either) just attempting to offer a possible explanation.
I'd want to know where the tips go. If the tips are split equitably amongst servers, greeters, and kitchen staff, I'm totally fine with the 18%, as unless I receive awful service, I always tip at least 20%. If they aren't (and I'm not at all claiming that they aren't), that's an issue.
Back to the main topic: OFS is probably my favorite U.S. airport restaurant (with Ike's burgers taking second). I've never had a bad meal there.