Originally Posted by
SFOsnow
Must cancel Monday trip due to emergency hospitalization--would love help with a few questions. (Apologies if threads on this exist--hospital wifi very intermittent!)
--Is a change fee waiver possible?
--What proof might be needed?
--Can I cancel online (phone call would be tough), then retroactively request waiver?
--Will confirmed RPU be automatically redeposited?
So appreciate the help at a tough time!
They usually require a letter from a doctor confirming the passenger was not able to fly. I did this once for my Mom but when it came time to rebook they waived the change fee without any letter.