Originally Posted by
Nehawk
Here's the msg I received from them... I've had a statement close since this message with no bonus points posted. I haven't been charged the $30 fee yet so until then I'm patiently waiting. As soon as a fee hits I'll be on the phone.
Dear Nehawk:
Recently, you contacted Citibank regarding your participation in our 2nd Quarter National Consumer Checking Promotion, which offered 40,000 ThankYouŽ Points if certain terms and conditions were met. We appreciate your patience while waiting for our response.
We have confirmed that your account has met the necessary requirements to qualify. Please allow 90 days from the date of the qualifying transaction(s), which satisfied the terms and conditions, to receive your incentive.
For more information regarding the status or the posting of points to ThankYou Member account, please ask client to contact the ThankYou Service Center by calling 1-800-842-6596 (Monday through Friday, 8 a.m. to 1 a.m. or Saturday, 9 a.m. to 9 p.m. Eastern Standard Time) or online by visiting www.thankyou.com.
If you have any further questions regarding your account, please contact CitiPhone Customer Service at 1-800-627-3999 or 1-800-360-2484 for a Spanish-speaking representative. Speech or hearing impaired customers may call the text telephone service at 1-800-945-0258. Representatives are available to assist you 24 hours a day, 7 days a week. You may also access your account information online at www.citibankonline.com.
Sincerely,
P.A
Client Research
Has Citibank offered an explanation for why it takes so long? I think it defeats the "feel good about our services" purpose of the bonus to drag it out, and with Capital One and other banks the wait is much shorter -- one statement period at most. I have been waiting for a 10K TYP retention bonus to post since early September. Each time I call (every two weeks) I get a different answer for when the points will post.