There are a number of threads like this classic one that highlight flaws and bugs in UA systems:
Comprehensive List of Expected Changes/Lost Functionality when United Moves to SHARES
Before heading into the realm of business policy changes that we may want (keep the current award redemption levels, make GPUs good on all fares, etc.) I was wondering if we can harness the power of this community and its polling and Wiki features to create a priority list of specific things that we want UA to fix. That way it will also be easy to track how much UA can actually accomplish and how long it takes. It should be ordered with the most critical/impactful items at the top
Hopefully this can be done constructively rather than devolve into a rant or get merged into a giant thread where it will get lost.
Here are a few of my suggestions -- I'm sure I'm missing a bunch. So which are important to you?
* Upgrade system that works in real time (as opposed to sweeps) and reliably clears instrument-supported upgrades from the waitlist in order when R is available and CPU upgrades within their windows when CPU u/gs are available
* Clarity and detail on what "Better availability for United Saver Awards in select premium cabins" exists, given that IN availability seems to always equal I
* Reliable and quick redeposit of upgrade instruments after flights don't clear, and of miles and taxes after award tickets are cancelled
* Fix glitches associated with ticketing and schedule changes on partner awards that cause Itineraries to self-cancel
* Transparency on "UP" fares to clarify what the consumer is buying and what they are entitled to in case of irrops (Is it an "economy ticket with a free upgrade" like Y/B or is it truly a premium cabin ticket?)
* Ability to waitlist upgrades using instruments within 24 hours
* Restore expert mode data to My Itineraries view
* Fix the "random seat changes" issue
* Fix the issues with upgrades on Y awards for entitled credit card holders
* Calculate mileage correctly during purchase and on My Itineraries (500 mile minimums, bonuses, etc.)
* Fix PNR splitting
* Improve reliability of EasyUpdate mails and calls
* Quick and consistent posting of miles/flights
* Fix issues with International OLCI and ability for non-US pax to input APIS data
* Improved multi-city award search
* Red-flag marker on main MyItins page/email notification for itins with activity (schedule changes, upgrades clear, etc.)
* Fix infant ticketing process
* Ability to view fare rules from My Itineraries, and clear & comprehensive inclusion of fare basis information in ticket confirmation email
* Make my 'Billing Country' selection stick