Originally Posted by
MrMarket
I've had a 1K agent on the phone accomplish things before a front line employee standing in front of me could be bothered to. Venue shopping with United is a new skillset of mine post-merger.
I think such has always been the case, i.e., certain folks tend to be more helpful than others (and some just try their best to be not helpful). For the most part, I am greeted with good customer service (and I don't think it's just about status). Yet, I've had some pretty bad service from a couple of rotten apples that it makes it difficult for them not to spoil one's general attitude.