Hi there!

I have a question regarding special assistance at TXL. Two of my aunts aged 83 and 82 are flying from TXL to AGP. They are both not recognised as handicapped and both can walk (the older one is a bit slower but does not have problems to climb some stairs or walk 1km or so). They also both checked with their doctors and they are perfectly fit to fly.

However, my older aunt cannot see that well and given their age they are both a bit nervous about the flight. Is there a possibility to get special assitance for them e.g. someone who takes care of them when boarding is announced etc. At some airports they allow relatives (such as my cousin who will take them to the airport) airside for assistance. Is something like this possible at TXL? Any experiences?

Your suggestions would be highly appreciated.

Cheers,
totti