Originally Posted by
JIMCHI
I think these issues are sporatic and affect particular accounts for some strange reason. I had a problem with online checkout for 3 months, but no one else complained. It seemed to be isolated to my account. Thankfully it has been resolved after numerous complaints. All of my reservations for the next year are showing up at goldpassport.com - some made many months ago and some made in the last few days.
Sporadic but seems late night for myself.. Probably the computers are down and rebooting.
I find this happens with Fairmont as well.. Late night techies probably working on the computer. This was mentioned to me by the FPC Platinum Line, and a few times by the Hyatt Diamond Line. Often, they request for me to call back in the morning, or they'll handle the reservation and contact me once completed.