Originally Posted by babypuwet

Thanks for the reply. I called marriot customer care and they acknowledged that my reservation does say cancellable one day prior to arrival. However, they won't budge on the fact that the original rate was a special advanced purchase rate and thus being no refundable. They attribute the problem to a flaw in the system and said only thing they can do is ask the hotel if they would issue a refund but it would be a goodwill gesture and the hotel is not obligated to do so. Is there a marriot lurker here on FT?