Originally Posted by
Marcusm
This was the subject of a discussion on Radio 4's consumer show "You and yours" today (starting at noon). Flyertalk got a good mention; the particular consumer was permitted to "inherit" his late father's BA Miles (now Avios) as a result of an exchange with BA's "official lurker" (unnamed but I guess we can assume Nicci) on Flyertalk.
I have an awful feeling that airing "bending the rules" stuff like this in public is the best way to shut it down for good.
Any leeway that individual BA staff may have to deal with individual cases may rapidly evaporate once management find out that ~10 million listeners know that
"all you have to do is ask [Nicci] on FT".
Perhaps I'm just paranoid.