FlyerTalk Forums - View Single Post - Long Call Center Hold/Wait Times, Post-March 3 System Integration
Old Oct 21, 2013 | 11:34 am
  #157  
mgcsinc
 
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
I'd like to come up with a term for the following effect:

Bob is an inexperienced, occasional traveler who kayaks to get the best price. Bob flies on UA and has a "bad" experience -- something common to all airlines like "there was a 20-minute weather delay!" or "I had to wait on hold for an hour during a snowstorm!." Bob vows never to fly UA again. A year later, Bob then flies on DL and has a similar bad experience. Bob vows to never fly DL again. A year later, Bob flies US and has a similar bad experience. Bob vows never to fly US again. A year later, Bob flies WN and has a similar bad experience. Bob vows never to fly WN again. A year later, Bob flies AA and has a similar bad experience. Bob vows never to fly AA again. Bob has run out of airlines to hate for no reason, and must now fly UA again.

I propose that we call this kettle-cycling.
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