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Thread: Delta Upgrade List Issues
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Old Oct 17, 2013 | 7:34 am
  #9  
MSPeconomist
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Originally Posted by WidgetHead
MBWMBW, glad you got your issues resolved. I encountered similar incompetence yesterday when calling to remove myself from the upgrade list (wanted to fly in the back of a DC-9, call me crazy...) for one flight out of a roundtrip itinerary. The first agent said she could not take me off of the list for one flight and that it would be noted in my permanent record that I declined upgrades, and maybe I could talk to an airport agent about un-requesting for that one flight. I told her don't change anything and hung up. Second agent was able to do what I asked.

Why oh why is their call center so inconsistent?!?
Noted in your permanent record? This sounds like junior high school. DL should be happy when someone voluntarily declines an upgrade.
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