Originally Posted by
mbwmbw
Hi all,
Checked in for my flight on my phone. Didn't see myself on the upgrade list. Checked in on the computer still didn't see myself on the upgrade list. Called in and spoke to an agent, they talked to a supervisor and supervisor claimed there is a problem with the system right now where it is not showing upgrades on the standby list and that I would have to request the upgrade at the airport.
Is anyone else not appearing on the upgrade list for their flights today?
Regards,
Mbwmbw
Did you see whether your upgrade was requested earlier? Was the ticket purchased through DL? Why wasn't your double daimondness upgraded at the window? Weren't you paying attention then?
AFAIK DL flights normally go to airport control at T- 3 but GAs arrive much later. IIRC there's a rule that upgrades technically must be requested before T - 3. Did the supervisor explain how an airport agent can put you on the upgrade list but a DM line supervisor cannot do this?
HUACB at least several times. Twit to @DeltaAssist?