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Old Oct 14, 13, 3:46 pm
  #145  
UA Insider
Company Representative, United Airlines
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,150
Update

Hi everyone,

We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
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