Originally Posted by
jimoz1
But thankyou for finally acknowledging the error on the booking.
Actually, I don't think I've ever disputed that.
The problem with what you were told, though, is that it sounds like you were only shown that after you booked. Is that right? If so, then the furthest that your complaint is likely to get is an apology that you were given incorrect information after you booked. You weren't misled into booking on the basis of a 2 x 23 kg allowance, because the incorrect information hadn't been given to you at that stage.
Originally Posted by
jimoz1
... and as for the FLASHING FONT, well its a throw away, but when airlines deceive passengers, what do you expect? I know plenty of other occasions where warnings are required before agreeing to a payment. If you say the fine print is enough then thats your opinion.
If the airline deceived you in the sense of giving you incorrect information before you booked, thus leading to you booking on the strength of that incorrect information, then you'd have a better complaint.
But if that's not what happened, and the incorrect informaton wasn't given to you until after you'd booked (and you hadn't bothered to find out the correct information before you booked), then it's not right to accuse the airline of deceiving you.
I still think, though, that the bigger and better lesson to be learned here is more likely to be "Never book on Jetstar."