Agree, I found response time to be within two hours. No chitty chat for me, but quite efficient. However, with the 7-day advance rates and internet only rates, a match is very hard to find. Sometimes, just when I think I have found one, I check under the "Discount Rates" section (on the North American websites) and find a lower advance payment rate that matches AAA rates, which are not comparable but are refundable. At least that is my current experience and there aren't a lot of BWs in the vicinity of my travels that accept pets and/or meet my needs.