Old Sep 29, 13, 11:42 am
Join Date: Dec 2001
Location: Canada / USA
Posts: 6,043
Originally Posted by rankourabu View Post
shhhhhhh... can we just continue to let AC SE's believe that the concierge is a benefit that other airlines dont provide.

The UC agents are the best. Oh your flight to BUF is delayed by an hour, we'll just send you to YYZ.. No charge. No hassle.
UA agents are great for working with you during IROPS. Way better than AC (on average).

Also loved getting single-agent phone assistance from the 1K desk (reservations / awards / baggage / etc). Far preferable to getting "priority access" to several different call centres.
YYZC2 is offline