Old Sep 29, 13, 7:11 am
  #2  
BarrieTravelGuy
 
Join Date: Mar 2007
Location: Barrie, ON
Programs: AC*SE, Marriott Platinum, SPG Platinum, Fairmont Platinum
Posts: 294
How long before the Concierge Service is gutted?

I've had some great service from the Concierges over the years. And some not so great service. The big thing for me was being able to get a hold of someone who could help in IROPS. It was a big worry of switching to United; however, that has been one of the best surprises at United. I've gotten better service from agents in the United Club or even just check-in. I believe it for one simple reason - they are not terrified of getting in trouble from management. I've had them move me into F, J Y and B fares to make sure I get to my destination. Send me to different cities and pay for ground transportation so I can make a meeting. Take an earlier flight or later flight at no charge. Every time I asked the concierge something it was "I'm going to get in trouble for doing that". BTW - I'm not asking United to do something they shouldn't. They are offering up these options. Same with AC. I just asked to get to my destination.
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