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Are you a Marriott Plat? As such, the hotel must honor your request or pay out on the Guarantee.

Note the following elite benefit:

"5.Elite Members are eligible to receive the Room Type Guarantee at any JW Marriott, Autograph Collection, Renaissance Hotels, AC Hotels, Marriott Hotels & Resorts, Gaylord Hotels, Courtyard by Marriott, Fairfield Inn & Suites by Marriott, SpringHill Suites by Marriott, Residence Inn by Marriott and TownePlace Suites by Marriott property worldwide. Gold Members are eligible to receive the Room Type Guarantee at any participating U.S. and Canada hotels. Only Platinum members will be honored both room and bed type preferences at participating hotels outside the U.S. and Canada. (Pillow, room location, extra bed, crib requests, etc. requests are not included in the Guarantee.) Note that exact bed sizes may vary at hotels outside the U.S. and Canada. Does not cover room upgrades.

•If hotel is unable to fulfill this Room Type Guarantee, Elite Members will be compensated (see below):


Brand Guest Compensation*

JW Marriott, Autograph
Collection, Renaissance Hotels,
Marriott Hotels & Resorts, Gaylord Hotels $100 USD

AC Hotels, Courtyard, SpringHill
Suites, Residence Inn $50 USD

Fairfield Inn & Suites
TownePlace Suites $25 USD


*Hotels outside the U.S. and Canada will pay the equivalent in their local currency"