Originally Posted by Carl Johnson

NEXUS. Some of the clerks haven't known what it was, and looked it up in a book. But 2 times at JFK T2 I had clerks who didn't know what it was, asked me if I had something else, I said why should I produce something else. Thanksgiving 2011 I had 4 clerks, including a supervisory clerk, none of whom knew what it was. I couldn't manage to get through without providing a driving license.

Another time (Memorial Day weekend 2012?), also at T2 I had a clerk who didn't know what it was, asked for a DL, I said this is a legitimate ID why should I have to show anything else. Finally was going to let me pass, but I asked him why he didn't know something it was his job to know. He then stopped me and called for a supervisor, told the supervisor I was giving him a hard time. The supervisor didn't know what it was, refused to look at my phone when I attempted to show him, refused to admit there was a higher supervisor when I asked to speak to one. I asked the document clerk his name he said Jeffrey and pulled out his photo badge for about 1/2 second. I, however, memorized the number off his plastic badge and the supervisor's plastic badge and included them in a complaint. The clerk answering me said he didn't know why they didn't know what it was and they would investigate. He also said TSA "officers" were in the frontlines or something, signing his email as "officer X". I answered him back, addressing him as "clerk X" and told him that the idea that TSA clerks were in the frontlines of anything was a large part of the problem. They should tell them they are there to do X job and to do it right.

I have no idea if my complaint had anything to do with it, but I didn't have problems with getting people to recognize the NEXUS card after that. Now I tend not to use it because I put it in a pocket of my backpack and put the backpack in my rollaboard but I am going to start making it a point to use it more. (Although I can't imagine they won't know what it is at the magic lane - but if they don't, that will be good to know).