Have you ever canceled an order because of a tip line or delivery fee?
It's late and we are hungry. There is an "Italian" restaurant down the street that delivers. We've never had their food. We started an online order and got to the total where it listed a $2 delivery fee. Delivery fees have always rubbed me the wrong way since they typically go to the restaurant and not the driver (who generally owns the car that brings the food). Plus we live within walking distance of this place. I could literally see it if we had a window that faced that direction.
So we changed the order to take-out. When we got the check-out there was a tip line. I really don't think that one should tip on a take-out order. After all, I'm the one doing all the leg work. But there is the line like it expects to be filled. So do they expect a tip from my take-out order? Maybe or maybe not. Will they do something to my food, if I leave the tip line empty? Maybe or maybe not. Is the tip line an artifact of their antiquated online ordering system that doesn't distinguish between delivery and take-out orders? Maybe or maybe not.
My husband is now making spaghetti. We saved $30. And they lost $30. All because of a delivery fee and a tip line. But somehow I think that they won't have learned anything during the experience.