Originally Posted by
Neil791
the fact that the GA let this clown board is unacceptable IMO as it simply justifies his poor behaviour and it does nothing to curb it from happening again in the future. there is a fine line between customer service and sticking to the script which I don't think the GA did in this case and simply rolled over so as to avoid a confrontation which is clearly what the louse wanted, and achieved.
I am sure his behaviour is already ingrained, and if he behaves that way waiting to board a plane, imagine what a world class jerk he is in the office or at home. Sounds like a typical bully-boy to me.