Originally Posted by
bedelman
I'd escalate that to BE management, then to AA customer relations. An involuntary rereoute is no circumstance to charge a redeposit/reinstatement fee. I believe DOT would consider that an unfair/deceptive practice and would not allow it.
It's a good point, thanks - would they usually refund miles+copay in such a circumstance? I assume so but don't recall having personal experience with that scenario. The fact that these are paper certs applicable to other flights may give them an out, though.
Of note, they required information about the invol reroute before they would even entertain the idea of reinstating the points.