YVR Datavalet Speed Remains Anemic
One year on I am back at YVR in the US Departures lounge and the speed remains anemic. I tried for about 35 minutes to connect to Data Valet and failed. Finally I tried a wired connection which worked and the wireless connection thereafter.
My speeds are similar to what I had last year:
1.55Mbps down and 0.20Mbps up (wireless)
1.68Mbps down and 0.25Mbps up (wired)
Even the staff in the lounge are pretty fed up - it affects their ability to get anything done as well. My understanding is that the contract for Data Valet is negotiated out of Toronto (where the speeds are fine in my experience) and so Vancouver (and Calgary/etc) don't get any attention.
My notes to the Super Elite desk last year + tweets did exactly nothing. The folks in the lounge asked me to fill out a comment card and put down all of the specifics of the problem (which I did) as it gives them ammunition and leverage when trying to get any traction on this change.
I would encourage everyone else who has issues with the speed to do the same. Squeaky wheel and all.
Andrew.