Very frustrated with the difficulty of reaching Airtran. I'm trying to transfer credits and book flights, but the Elite phone line was down at 9 pm ET (even though the voice mail message says the dept is open until midnight). I've tried to transfer the credits myself using the website, but after I enter a bunch of data the site hangs and I get a "null reference" message.

I'm left with an inability to take advantage of an Elite benefit on the website and no ability to reach a human being to address it.