Originally Posted by
ESpen36
Not sure how the kiosk is saving time, unless the Primary inspections have become more involved in the past five years. I also wonder if it might add to headaches for weary travelers just getting off long flights who might not be tech-savvy in using a kiosk. Especially for older travelers, or those with a language barrier.
On Saturday we spent 20m waiting in line at SFO because we had the misfortune to follow another plane (and my kids are still awaiting their "interviews" at SFO). There was no line at the kiosks, so we could have been through in about 1m per person. Of course, we would still have spent the same 20m waiting for our checked bags but the baggage claim area is much more pleasant and has chairs, bathrooms, etc.
As for older travelers I have relatives in their 70s and none have complained about the complexity of the machine, which is probably easier to use than an ATM. They all have iPhones too.
Originally Posted by
drewguy
But won't there be a queue to use the kiosks?
The only time I have seen a queue (extremely rare) was when 2 or more of the SFO kiosks were out of service. At IAH I saw something like a dozen kiosks so no line even with higher passenger volume.