I love their market proposition and their designs and the concept. But quality of materials and finishing has left me wishing I could buy more, but disinclined to.

The zips are simply not of sufficient quality. They need to pay more for quality zips. The zip is what lets them down mostly. There is much feedback on this. They're obviously making so much money they don't need to listen. Negative reviews don't seem to get posted on their website which damages trust. I was still a fan until the bungee cord on the bottom of my fleece jacket detached as soon as I took it out of the packet.

After many purchases they unexpectedly sent me a $15 voucher to spend on their website. That gave me warm and fuzzies. Until, that was, when I tried to use it on an accessory on their website they would not allow it to be used. That turned a good thing I thought they'd done for me into a bad thing. I haven't bought anything from them since.