I also view the suggestions as guidelines. I can't imagine being outraged that the potato chips or nuts were an incorrect flavor, or the wine delivered was a different brand than I requested.

If there are 10 Inner Circle guests per night, the concierge potentially could spend much of his day just fulfilling snack requests, in addition to attending to his regular job responsibilities.

It's not often I defend the hotel chain, but I believe we should cut them some slack. Especially since many of these rooms sell for $100-$200.