Originally Posted by
tonytifao
I might have to jump ship. How do you think AA will respond? I think they will give me: "Sorry to hear your story. We hope that in the future flights match and you can fly us again".
If you were AA, how would you respond to a situation like this?
This sounds, unfortunately, like a hyperbole to combine all the issues that you might have. AA may treat that as customer feedback, but I highly doubt they will change their flight schedule to accommodate a lone passenger, no matter how many full fares you purchased in the past.
A great CS response will explain to you why they made such a change of the schedule. "Thank you for your feedback, and hope to see you in another AA flight in the ne to sar future."