Originally Posted by
JDiver
Probably nothing can save an airline with poor leadership, insufficient vision and poor judgement, uninvolved employee participation (not to mention mutually disharmonious goals and interests of management and front line employees' organizations) - particularly if there is an energized competition.
Is AA up to it? IMO, that's the crucial question. With some of the interesting moves we have seen recently, maybe?
To me that that is the real downer in DOJ's ridiculous move. AA front line employees hate AA management and this is going to be a kick in the teeth to the rank and file. Every FT poster can go on an on about how US management is selling them a bill of goods but bottom line is that AA employees want this. This move will just further foment a really unhappy group which will hurt customer service and further weaken AA's chances to compete with DL and UA.