Originally Posted by
lawrencelane
I just came back last week. I'm a Gold Grazie member, and on their website, its says free airport shuttle from both Terminal 1 and 3. Turns out the contracted company, Executive Star, canceled their contract with the airport. Now they only leave out of Term 1. To me its not worth taking the inter-Terminal shuttle just to get the free ride. We took a cab instead.
I've notified them in the meantime to update their website.
I ran into this several months back, and also notified them to update their website. Hopefully you have better luck than I do. Not the experience I expect from a 5* hotel.
Definitely agree that it's not worth it to take the intra-terminal shuttle just to get to the free shuttle.